It probably has altered the conversation to some extent, and I don't think United will see anything like the backlash they saw after Dave's first effort.
It not only responds to the issues in Dave's second video, but it also throws out some cold hard facts on the number of lost bags to help change the focus of the message. (The webby use of "BFF" however, is really lame.) Still, the personalized effort to repond to tweets with this was the key. I'm sure this was a form letter that was sent out to everyone who commented, but that's ok. While his anecdotal experience is unfortunate, the fact is that 99.95 percent of our customers' bags are delivered on-time and without incident, including instruments that belong to many Grammy award-winning musicians.Īs you know, in our business, how we conduct ourselves is important, and we do understand that treating each other and our customers in a courteous and respectful manner is a vital part of running a good airline. The second video is suggesting we do something that we've already done - and that is to provide our agents with a better way to escalate and respond to special situations. He has made his point, I have since been in contact with him to fix, and I am now his BFF. Packaging purchased at Southwest Airlines ticket counters is intended for liquor or wine placed inside checked baggage only. Carroll described our baggage service representative as a "great employee who acted in the best interests of the company," and I could not agree more with that. Southwest Airlines does not accept liability for breakage of liquids or fragile items in checked luggage even if transported in special packaging purchased from Southwest Airlines. Yes, these videos have struck a chord with all of us here.
#Airline guitar plus
Just 399 while supplies last plus FREE SHIPPING Specifications: Colours: White Body: Basswood Neck: Maple, Bolt-on Fingerboard: Rosewood, Block Markers. (Reg Price 499) Airline Guitars has produced a limited edition Twin Tone Double Cut. Sure enough, United spokesperson Robin Urbanski had sent me a long email directly addressing the issue. Limited Edition Airline Twin Tone Double Cut only 24 Made. Breaks guitars part deux (i think i like this one better) - Īt 944a, less than an hour later, I had a direct message from United saying to check my email regarding the new video.
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